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John Healy advises clients on lodging related finance and accounting areas with particular emphasis on strategic growth and performance turnarounds. John uses his extensive experience as a platform to deliver best practice solutions to clients which result in lasting improvement. John specializes in all aspects of hotel operations from development to pre-opening and operations. Recent assignments have included resort management agreement take-overs and hotel asset receivership on behalf of lending institutions.Read more
Donald Bowman is a leading luxury hotelier with an international career in hospitality and hotels spanning over 30 years. He brings a wealth of knowledge in hotel management and international luxury operations to his consulting work. He has operated resorts and city center hotels, union and non-union properties, luxury and boutique hotels and is known for his strategic planning, delivery of luxury experiences and strong owner relations. His involvement in opening hotels, restaurants and spas, reflagging hotels, building brands and demonstrated strength in delivering results make him highly suited for a wide range of consulting projects. He particularly enjoys helping companies with pre-opening or transition projects and has started his own service excellence consulting practice that helps companies in the service industry create, improve or maintain a culture of world class service excellence.Read more
Doug gives clients specific, actionable, results-oriented advice and guidance on how to build sales, profits and guest and employee satisfaction. He has a broad range of experience, spanning from operational to boardroom that he uses to create executable action plans, provide strategic direction and build team alignment.Read more
Jason’s 20-year career in the hospitality industry includes numerous leadership roles and exceptional experience in learning and development, ranging from large resorts to luxury hotels, and from high-profile theme parks to fine dining establishments. His extensive background demonstrates wide-ranging proficiency in providing training across guest services, front office, resort operations, rooms division, F&B, learning and development, and human resources.Read more
Ranjit brings cross border experience and a range of multi-disciplinary skills to play in advising clients on all aspects of Design as related to Architecture, Interior Design, Mechanical & Electrical systems, and Landscape Architecture, for all types of hotels and resorts, new build as well as renovation projects. He has extensive specialist knowledge and experience in establishing hotel pre-opening countdown schedules and providing certification in order to render the process seamless. He is highly experienced in providing guidance for co-ordination between the team completing the project and the Hotel Operational Staff and their training.Read more
Tracee Nalewak’s 25-year career in the hospitality, entertainment, gaming and tourism industries encompasses varied executive marketing and sales responsibilities on a global scale for iconic hotel, restaurant, nightlife/day life, retail, gaming and residential brands.
Tracee is an authority on customer experience, digital marketing and brand strategy with niche experience in developing and launching multi-brand, mixed-use developments; managing and innovating the luxury/lifestyle sector by integrating celebrities/chefs, entertainers, and strategic alliances; and developing generational-focused strategies, especially around customer experience/CRM.