Operations

Operations is at the heart of any hospitality business, delivering the brand promise and touching on every aspect,
from customer service to cost management to F&B. Our team of operational experts have been senior General Managers,
Operations Directors, and VPs, enabling us to provide hotel doctor reviews, deliver SOPs and help with contract negotiations.

What we cover

  • hoteldoctor ™ is HSP’s proprietary program offering a cost-effective operational and commercial review of your business.
  • Business review and turnaround plan
  • P&L review to identify opportunities for cost savings
  • Review of staffing levels and payroll
  • Benchmarking against similar properties
  • Review of all major contracts
  • Vendor/supplier selection & contract negotiation
  • Development of brand and service standards
  • Development of Standard Operating Procedures
  • Mapping guest and staff journey
  • Purchase SOPs
  • Development of pre-opening plan with milestones and timeline
  • Government Licenses & Compliance
  • Setting up your supply chain F&B Concepts and area programmes
  • Spa and Wellness Concepts Pre-opening project direction & simulations

We provide interim and part time senior managers

Meet the Team
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