Standard Operating Procedures

Project Type

Operational Advisory

Country

Kingdom of Saudi Arabia

Case Study Title

Dur Hospitality Company KSA Standard Operating Procedures 2023

The Client

The Dur Hospitality Company operate a diversified portfolio of 33 properties, as well as several new hospitality and residential projects under development across the Kingdom of Saudi Arabia.

Background

The Client required a suite of Standard Operating Procedures (SOPs) for all Makarem Hotel departments so they can be used internally via the hotels extranet site.

Client Need

Dur Hospitality wanted to source SOPs written to an international standard. HSP proposed a list of 492 SOPs available in the HSP’s own SOP library. The Client selected 415 from the list.

Scope of Work

Following a kick-off call with the HSP SOP team, HSP compiled the SOPs by department for delivery.

The SOPs were compiled in MS Word format and samples were submitted to the Client for approval.

What did Hotel Solutions Partnership achieve for the client?  

The SOPs were delivered to the Client in department folders in one tranche via WeTransfer. Rather than having to write SOPs from scratch, the Client can now merely customise the SOPs to conform to their own brand standards.