People

In hospitality, it is People who make the difference. Our seasoned team of HR and Learning & Development professionals supports all areas of Organisational Development. We work with you to define a clear People Strategy & Employee Engagement plan that aligns with your goals and drives success. We write job descriptions, advise on Compensation and Benefits, and help you recruit talented and passionate individuals.

Through tailored Learning and Development programs, we help your team reach their full potential, while our Mentoring and Coaching services provide personalised guidance to cultivate leadership. Our Culture Coach Programme fosters a positive, high-performance culture of service excellence that improves guest satisfaction. We can also provide Interim Resources to support your HR needs during pre-opening or transitional periods.

What we cover

People Strategy & Employee Engagement

Organisational design and resource planning
HR Function set up
Writing Job Descriptions
Compensation and benefits with advisory
Brand Training & On-boarding

Learning and Development

Learning & Development Programme setup
Developing training modules
Train the trainer programmes to develop inhouse L&D skills
Workshops facilitation and team building activities.

Mentoring and Coaching

Mentoring and Coaching program for senior leaders and executives.
Tailored mentoring and coaching for those who are new to a leadership role and for high potential young managers.

Culture Coach Programme

We have taken years of luxury hotel service experience and translated it into a systematic approach that can be woven into the fabric of any service industry company in order to build a long-lasting and tangible culture of service excellence.

A comprehensive 10 phase guided program
Dedicated coaching over the course of a year.
Embedding a new culture across every employee touchpoint
World-class service and measurable improvements in guest satisfaction.

Interim Resources

Recruitment of management and team
HR professionals to hold the fort when there you have a gap, or for when you need extra help during a period of transformation