Operational Advisory

Operations lie at the heart of any hospitality business, fulfilling the brand promise and influencing every aspect, from customer service to cost management and F&B. Our team of operational experts, who have served in senior roles as General Managers, Operations Directors, and VPs, bring valuable hands-on experience to help streamline your operations.

We provide hoteldoctor™ and Business Turnaround services, offer advice on Technology, and assist with Contract Negotiations. Our team also develops tailored Standard Operating Procedures (SOP) and Pre-opening Planning to ensure smooth operations from day one. Whether you require interim resources or a complete operational overhaul, we are here to guide your business toward sustained success.

What we cover

hoteldoctor ™ & Business Turnaround

hoteldoctor ™ is HSP’s proprietary program offering a cost-effective operational and commercial review of your business.
Business review and turnaround plan

Cost Control

P&L review to identify opportunities for cost savings
Review of staffing levels and payroll
Benchmarking against similar properties

Contract Negotiations

Review of all major contracts
Vendor/supplier selection & contract negotiation

Standard Operating Procedures (SOP)

Development of brand and service standards
Development of Standard Operating Procedures
Mapping guest and staff journey
Purchase SOPs

Pre-opening Planning

Development of pre-opening plan with milestones and timeline
Government Licenses & Compliance
Setting up your supply chain F&B Concepts and area programmes
Spa and Wellness Concepts Pre-opening project direction & simulations

Interim Resources

We provide interim and part time senior managers

Technology & Systems Strategy

In today’s hospitality industry, technology is a critical enabler of exceptional guest experiences and operational efficiency. We provide Technology & Systems Strategy to harness the power of cutting-edge solutions to streamline operations, enhance real-time information access, and integrate intelligent systems.

Digital Transformation Roadmap
Advising on Ai, IoT and Automation
Property Management System (PMS) Advisory
Cybersecurity & Data Privacy
Cloud & Infrastructure Optimisation
Guest Experience & Smart Hospitality Tech
Data Analytics & Business Intelligence
IT Risk Management & Compliance
IT Support & Managed Services

Meet the Team

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Region

Americas
Asia Pacific
EMEA

Services

Branding & Marketing
Development and Asset Management
ESG Advisory
Financial Advisory
Hotel & Golf Management
Operational Advisory
People
Quick Service Restaurants
Sales & Commercial
Strategic Advisory
Technology & Systems Strategy

Book a Consultation

If you have a specific issue you’d like to discuss with us, you may want to book a one-on-one online consultation. Consultants shown with an asterisk (*) above, can be booked on an hourly basis via Calendly to provide expertise.

Please click on their photo to view their profile and book a consultation. Terms and Conditions apply.