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STANDARD OPERATING PROCEDURES (SOPs)

Hotel Solutions Partnership (HSP) offers world class Standard Operating Procedure (SOP) solutions for international, regional, and single unit hotels, resorts, private clubs and mixed-use developments.

  • These SOPs range from bespoke documents written by our team of industry experts (Bespoke) to standardised SOPs which can be applied to more generic situations (Off the Shelf).   Quite often we find that a very practical and cost-effective blend of Bespoke and Off the Shelf (Hybrid) SOPs is the best solution.
  • Our process begins with a complimentary initial discovery call to understand your requirements. Following the call, we can propose the best solution or combination of Bespoke, Off the Shelf and Hybrid SOPs that would enable effective management of your hospitality operation.

Off the Shelf

  • After the complimentary discovery call, HSP will share with you a comprehensive menu of Standard Operating Procedures that covers all relevant departments and aspects of hospitality operations. You will be able to select specific SOPs by department and function to meet your process documentation requirements. Each SOP will be branded with your company logo and presented in pdf format. This option would be a simple and cost-effective solution to your Standard Operating procedure requirements.

Bespoke and Hybrid

These SOP solutions start with a more in-depth discovery phase and would likely follow the schedule outlined below:

PHASE 1: DISCOVERY AND FACT FINDING

Our Hotel Solutions Partnership team will travel to your company headquarters and/or to your site(s) to meet the leadership team and key department heads. This will allow us to gain a greater understanding of your current operations, the organisational structure, the company’s culture, philosophy, and business processes to ensure the deliverables of the SOPs are correctly aligned.

We assume that you will appoint a project manager to be our primary contact throughout the assignment.

PHASE 2: ESTABLISH STANDARD OPERATING PROCEDURES

The HSP team will:

  • Seek your agreement on the final SOP listing
  • Determine the number of Off the Shelf SOPs required and the number of Bespoke SOPs to be written. This will inform whether the SOP solution is completely Bespoke or the Hybrid solution
  • Create a draft sample SOP for your review and sign off.

PHASE 3: DELIVERY OF STANDARD OPERATING PROCEDURES

The HSP team will deliver the SOPs within the timetable agreed during the Discovery and Fact-Finding Phase.

SOPs will be delivered in pdf format via a dedicated secure SharePoint folder.

Project Timeframe

From one month for the Off the Shelf option and approximately 3 months for the Bespoke or Hybrid options subject to the scope of work.

Costs

From £ 50 per Off the Shelf SOP (note minimum charges may apply) or from c. £ 8,000 for Hybrid or Bespoke SOP’s dependent on your requirements.