JASON O. RAIMONDI | FLORIDA, US
I have had the distinct pleasure of cultivating a 20-year career in hospitality characterized by dedicated leadership roles and exceptional experience in learning & development. From large resorts to luxury hotels to high-profile theme parks and fine dining establishments, my background demonstrates wide-ranging proficiency across guest services, front office, resort operations, rooms division, F&B, learning and development, and human resources. Additionally, I have been privileged to take part in multiple resort and departmental openings and have launched global training initiatives instructing literally thousands on leadership, onboarding, and train-the- trainer programs.
With the Hospitality Anew program, I am determined to bring not only my background and experiences but also my passion and drive to make our industry thrive during and beyond the pandemic. We look forward to supporting your destination, through the four workshops, and into the future so that guests and staff feel services with safety at the forefront. Both Rosie and I are excited to assist and work with you.
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ROSIE HOBBS | UK, EMEA
As an experienced consultant, I have worked across a wide range of businesses, including global brands and small independent hotels, for 17 years focusing on organisation development projects. Prior to this my experience has included hotel operations and then specialising in Learning & Development, which culminated in becoming Area Director Middle East and Africa for 80 mixed brand hotels within the InterContinental Hotels Group. In this role my team of more than 60 Training Managers worked together to develop many training programmes and processes to support all our hotels in delivering exceptional guest and colleague experiences.
I have a talent for leading strategic planning projects, so I’m excited to be part of the Hospitality Anew Program addressing leadership planning for welcoming back your hotel teams and assuring guests that their safety and comfort in these challenging times is an absolute priority. Both Jason and I look forward to working with you.
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VIC ALCUAZ | PHILIPPINES, ASIA PACIFIC
My 40 years in the hospitality industry with giants Hyatt International, Shangri-La International, among others, has given me a unique opportunity to develop and conduct training programs with specific emphasis on multi-cultural diversity. These collective experiences are documented in a recent book I published entitled ‘Multi-cultural Diversity in the Workplace for Tourism Professionals’. The training programs cover operational, non-operational and attitudinal modules for all ranks. I have also placed hotel executives and staff in the Philippines, the USA, Australia, Guam, Saipan, Singapore, Thailand, the UAE, Kuwait, Qatar and Oman.
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