Getting to know HSP

HSP Group

Our Story

Our journey began in 2003, with the idea of bringing together a world-class team of independent consultants who combine the key qualities of being subject matter experts with a wealth of experience in hospitality.

This unique platform has, for over 20 years, been addressing some of the hospitality sector’s most critical challenges across 5 continents, drawing on the deep expertise of our consultant members.

Timeline

2003

Hotel Solutions Partnership Ltd is founded by Ian Graham

2004

First assignment outside the UK

2007

Expanding reach into the Middle East

2008

Awarded mega global transformation assignment in Asia

2009

Americas team formed

2010

HSP launches new website

2013

Katrina Craig acquires HSP & becomes CEO 

2014

Asia Pacific team formed 

2018

Wins major government tender in Saudi Arabia

2023

HSP rebrands and new website launched 

Meet the Team
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Our team is our most important asset. It is their experience and knowledge that makes HSP what it is. We are proud to have world-class professionals who have all held senior positions at hotel and hospitality brand, management, and ownership companies. Our experts are available on an interim, project and one-on-one consultation basis.

If you have a specific question or business challenge you would like the help of our expert team on, then book an hour consultation and speak to the relevant expert.

They will be able to guide you and unblock the challenge and unblock your growth potential.

Our Sectors

HSP operates across many sectors and supports businesses ranging from start-ups in emerging markets to large international organisations based in mature markets. Our clients include single proprietors, family offices, private equity companies, boards of directors and government units. The common thread? It is all about hospitality, so here is a sample of the sectors we cover.

Hotels & Resorts

HSP has true depth and breadth of expertise in the Hotels and Resorts sector, supporting you through the entire property lifecycle, from feasibility analysis, site/asset evaluation, hotel acquisition, design, development/renovation, pre-opening, operation, re-financing, and disposal. In terms of scale, we have advised on everything from rustic micro-hotels to large- scale integrated resorts. 

An area of hospitality where growth accelerated during the pandemic, serviced apartments can be available for both short and long-term stays, and can offer of varying levels of guest service, ranging from weekly cleaning only to daily housekeeping and concierge services. 

Historically the domain of luxury hoteliers, branded or serviced residences offer buyers the convenience of property management and letting services. Units can be located on floors within hotels or mixed-use buildings, or they can even be well-appointed detached homes in communities with shared facilities. 

Demand for student housing and hostels continues to grow globally. Being able to work remotely has enabled the growth of the “digital nomad” market and this has fuelled the development of hostel and hybrid hotel/hostel concepts in both city and resort destinations. At HSP we help our clients unlock this sector and make the most of this dynamic asset class. 

Private members’ clubs provide business, social, or leisure/sporting facilities and typically charge members a fee for access or use. We have worked with a multitude of clubs on a variety of assignments involving concept development, the establishment of membership categories, writing membership rules and regulations, repositioning, and F&B revitalisation. 

Short-break holiday destinations usually offering self-catered accommodation within natural environments, leisure parks are an important type of hospitality product. HSP has been involved in assessing demand for leisure park concepts in the UK and Europe. 

Cruises provide unique experiences for customers, blending elements of transportation, hospitality and entertainment. They are basically mobile resorts, which is why we can leverage our expertise and help create food and beverage concepts and deliver service excellence. From the Mediterranean Sea to the Pacific Ocean we can work with clients wherever they sail. 

We have delivered a number of assignments in developments with more than one use or purpose within a building or destination. Mixed-use projects may include any combination of hotel, residential/co-living, office, retail, wellness, recreational, educational or even industrial components. We can advise on the hospitality-related components of such developments and work alongside other specialist consultants addressing the other uses. 

“Senior living community” is a general term for the different types of residences and accommodations for seniors and the elderly. These developments can offer varying levels of care, and living options range from independent living communities, and assisted living, to nursing or care homes. 

Wellness tourism is the powerful intersection of two large and growing industries: the $2.6 trillion tourism industry and the $4.2 trillion wellness industry. Holistic health and prevention are increasingly at the centre of consumer decision-making, and people now expect to continue their healthy lifestyles and wellness routines when they are away from home. 

Whether it is an urban day spa, a hotel with a wellness centre, a destination spa resort, or a dedicated medi-spa, we have a wealth of experience and enjoy working with our clients in this growing sector. 

A pub (short for public house) was historically a drinking establishment licensed to serve alcoholic drinks consumed on the premises. Many pubs and inns (basically pubs with accommodation) have evolved into chic boutique hotels or award-winning gastronomic establishments offering locally sourced food and drink. The lack of scale can be challenging but we have worked for both independent and chain-operated pubs & inns helping to improve menus, guest experience, distribution and staff retention. 

Ready to see what we’re all about?