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Donald Bowman is a leading luxury hotelier with an international career in hospitality and hotels spanning over 30 years. He brings a wealth of knowledge in hotel management and international luxury operations to his consulting work. He has operated resorts and city center hotels, union and non-union properties, luxury and boutique hotels and is known for his strategic planning, delivery of luxury experiences and strong owner relations. His involvement in opening hotels, restaurants and spas, reflagging hotels, building brands and demonstrated strength in delivering results make him highly suited for a wide range of consulting projects. He particularly enjoys helping companies with pre-opening or transition projects and has started his own service excellence consulting practice that helps companies in the service industry create, improve or maintain a culture of world class service excellence.Read more
Doug gives clients specific, actionable, results-oriented advice and guidance on how to build sales, profits and guest and employee satisfaction. He has a broad range of experience, spanning from operational to boardroom that he uses to create executable action plans, provide strategic direction and build team alignment.Read more
Duncan MacArthur consults on all aspects of operational excellence in hotels, resorts and mixed use developments including those with leisure components such as Golf and Spa. Duncan has worked extensively in a leadership capacity within the hospitality and leisure industry. His experience covers project management, general management, property management, sales and marketing, food and beverage management, human resource management, and training and development. He has lived and worked in Africa, the Caribbean, the Middle East, Asia and Europe.Read more
Etienne La’Brooy is a seasoned hospitality professional who has over 30 years’ experience of creation, redevelopment, pre-opening and operational management. He has tremendous knowledge of the Hotel and Travel sector in Australasia and stands ready to guide and assist developers and owners with attaining their financial and corporate goals.Read more
Jason’s 20-year career in the hospitality industry includes numerous leadership roles and exceptional experience in learning and development, ranging from large resorts to luxury hotels, and from high-profile theme parks to fine dining establishments. His extensive background demonstrates wide-ranging proficiency in providing training across guest services, front office, resort operations, rooms division, F&B, learning and development, and human resources.Read more
Rosie Hobbs specialises in designing and implementing organisation development solutions to support hotel companies with their start up, change or expansion objectives. With over 25 years of international hospitality experience in multicultural environments, her particular expertise is in the people development arena, designing and delivering best practice processes and training initiatives to realise performance potential and competitive advantage.
Vic Alcuaz has 30 years’ experience in the development of human capital and organisational structures. His competencies include: design of hotel pre-opening staff critical paths, development of operational standards & procedures, design & facilitation of multiple training modules covering executives, managers, supervisors & rank & file staff, executive recruitment, design of mass recruitment programs and the development of employee policies, systems and procedures.