Europe: +44 (0) 20 70997520
North America: +1 800-723-9051
Asia Pacific: +852 301 84908

Training Plans and Concepts

Donald Bowman

Areas of Expertise: , , ,

Donald Bowman is a leading luxury hotelier with an international career in hospitality and hotels spanning over 30 years.  He brings a wealth of knowledge in hotel management and international luxury operations to his consulting work.  He has operated resorts and city center hotels, union and non-union properties, luxury and boutique hotels and is known for his strategic planning, delivery of luxury experiences and strong owner relations.   His involvement in opening hotels, restaurants and spas, reflagging hotels, building brands and demonstrated strength in delivering results make him highly suited for a wide range of consulting projects.  He particularly enjoys helping companies with pre-opening or transition projects and has started his own service excellence consulting practice that helps companies in the service industry create, improve or maintain a culture of world class service excellence.

Read more

Dorothy Cusack

Areas of Expertise: , , , ,

Dorothy holds special expertise in brand development, repositioning and management and has a proven track record in the creation and execution of commercial, growth-driven marketing strategies. Coupled with that, has driven much success in structuring and mentoring client in-house marketing teams. Additionally, she has considerable experience in pre-investment market studies, conducted on behalf of hotel companies and private equity firms

Read more

Doug Fiedler - Hotel Solutions Partnership Consultant - COO, Americas

Doug Fiedler (Ambassador)

Areas of Expertise: , , , ,

Doug gives clients specific, actionable, results-oriented advice and guidance on how to build sales, profits and guest and employee satisfaction. He has a broad range of experience, spanning from operational to boardroom that he uses to create executable action plans, provide strategic direction and build team alignment.

Read more
Etienne La'Brooy

Etienne La’Brooy

Areas of Expertise: , , , , , , , , ,

Etienne La’Brooy is a seasoned hospitality professional who has over 30 years’ experience of creation, redevelopment, pre-opening and operational management. He has tremendous knowledge of the Hotel and Travel sector in Australasia and stands ready to guide and assist developers and owners with attaining their financial and corporate goals.

Read more

Vic Alcuaz

Areas of Expertise: , ,

Vic Alcuaz has 30 years’ experience in the development of human capital and organisational structures.  His competencies include: design of hotel pre-opening staff critical paths, development of operational standards & procedures, design & facilitation of multiple training modules covering executives, managers, supervisors & rank & file staff, executive recruitment, design of mass recruitment programs and the development of employee policies, systems and procedures.

 

Read more