Mystery Guest

Etienne La’Brooy

Areas of Expertise: Business Review / hoteldoctor, Business turnaround, Concept planning, Development strategy, Feasibility Studies, Mystery Guest, Operational Due-diligence / Process Improvements, Pre-opening & Turn-key Management, Standard Operating Procedures & Operations, Training Plans and Concepts

Etienne La’Brooy is a seasoned hospitality professional who has over 30 years’ experience of creation, redevelopment, pre-opening and operational management. He has tremendous knowledge of the Hotel and Travel sector in Australasia and stands ready to guide and assist developers and owners with attaining their financial and corporate goals.

Rosie Hobbs

Areas of Expertise: Human Resource Audits & Managerial Design, Mystery Guest, Standard Operating Procedures & Operations, Training Plans and Concepts

Rosie Hobbs specialises in designing and implementing organisation development solutions to support hotel companies with their start up, change or expansion objectives. With over 25 years of international hospitality experience in multicultural environments, her particular expertise is in the people development arena, designing and delivering best practice processes and training initiatives to realise performance potential and competitive advantage.