Mystery Guest

Areas of Expertise: Business Review / hoteldoctor, Business turnaround, Concept planning, Development strategy, Feasibility Studies, Mystery Guest, Operational Due-diligence / Process Improvements, Pre-opening & Turn-key Management, Standard Operating Procedures & Operations, Training Plans and Concepts

Etienne La’Brooy is a seasoned hospitality professional who has over 30 years’ experience of creation, redevelopment, pre-opening and operational management. He has tremendous knowledge of the Hotel and Travel sector in Australasia and stands ready to guide and assist developers and owners with attaining their financial and corporate goals.