Europe: +44 (0) 20 70997520
North America: +1 800-723-9051
Asia Pacific: +852 301 84908

Business Review / hoteldoctor

Donald Bowman

Areas of Expertise: , , ,

Donald Bowman is a leading luxury hotelier with an international career in hospitality and hotels spanning over 30 years.  He brings a wealth of knowledge in hotel management and international luxury operations to his consulting work.  He has operated resorts and city center hotels, union and non-union properties, luxury and boutique hotels and is known for his strategic planning, delivery of luxury experiences and strong owner relations.   His involvement in opening hotels, restaurants and spas, reflagging hotels, building brands and demonstrated strength in delivering results make him highly suited for a wide range of consulting projects.  He particularly enjoys helping companies with pre-opening or transition projects and has started his own service excellence consulting practice that helps companies in the service industry create, improve or maintain a culture of world class service excellence.

Read more
Doug Fiedler - Hotel Solutions Partnership Consultant - COO, Americas

Doug Fiedler (Ambassador)

Areas of Expertise: , , , ,

Doug gives clients specific, actionable, results-oriented advice and guidance on how to build sales, profits and guest and employee satisfaction. He has a broad range of experience, spanning from operational to boardroom that he uses to create executable action plans, provide strategic direction and build team alignment.

Read more
Duncan MacArthur - Hotel Solutions Partnership - Consultant, UK / EMEA

Duncan MacArthur

Areas of Expertise: , , , , , , , , ,

Duncan MacArthur consults on all aspects of operational excellence in hotels, resorts and mixed use developments including those with leisure components such as Golf and Spa. Duncan has worked extensively in a leadership capacity within the hospitality and leisure industry. His experience covers project management, general management, property management, sales and marketing, food and beverage management, human resource management, and training and development. He has lived and worked in Africa, the Caribbean, the Middle East, Asia and Europe.

Read more
Etienne La'Brooy

Etienne La’Brooy

Areas of Expertise: , , , , , , , , ,

Etienne La’Brooy is a seasoned hospitality professional who has over 30 years’ experience of creation, redevelopment, pre-opening and operational management. He has tremendous knowledge of the Hotel and Travel sector in Australasia and stands ready to guide and assist developers and owners with attaining their financial and corporate goals.

Read more

Ghislaine Oliver

Areas of Expertise: , , , , ,

Ghislaine has more than 25 years’ experience in the hospitality sector, in corporate and leisure sales, management of reservation and customer service call centres, revenue management, e-distribution and revenue growth. She advises online travel agencies (“OTA’s”), representation companies, technology providers, hoteliers and serviced apartment providers. Having worked in the UK, Ireland, Continental Europe, South Africa, North America and the Maldives, she has enabled many  independent hotels  to successfully compete against groups and chains.

Read more
John Healy- Hotel Solutions Partnership Consultant - Americas

John Healy

Areas of Expertise: , , , , , , , , , , , , , ,

John Healy advises clients on lodging related finance and accounting areas with particular emphasis on strategic growth and performance turnarounds. John uses his extensive experience as a platform to deliver best practice solutions to clients which result in lasting improvement. John specializes in all aspects of hotel operations from development to pre-opening and operations. Recent assignments have included resort management agreement take-overs and hotel asset receivership on behalf of lending institutions.

Read more