Benchmarking performance

Duncan MacArthur

Areas of Expertise: Benchmarking performance, Business Review / hoteldoctor, Business turnaround, Management Contract Negotiations, Mystery Guest, Operational Due-diligence / Process Improvements, Owner Representation, Pre-opening & Turn-key Management, Standard Operating Procedures & Operations, Training Plans and Concepts

Duncan MacArthur consults on all aspects of operational excellence in hotels, resorts and mixed use developments including those with leisure components such as Golf and Spa. Duncan has worked extensively in a leadership capacity within the hospitality and leisure industry. His experience covers project management, general management, property management, sales and marketing, food and beverage management, human resource management, and training and development. He has lived and worked in Africa, the Caribbean, the Middle East, Asia and Europe.

Gabrielle Gambina - Hotel Solutions Partnership - Consultant, UK / EMEA

Gaby Gambina

Areas of Expertise: Benchmarking performance, Concept planning, Development strategy, Feasibility Studies, Hotel management contracts, Hotel operator selection, Investment appraisal, Shared ownership

Gabrielle Gambina advises investors, developers, banks and hotel owners on a range of investment issues, from the improvement of hotel cash flow through to a range of operational improvements, assisting both owners and banks to decrease debt.