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Elaf Hotels Company, Makkah, Madinah and Jeddah, Kingdom of Saudi Arabia.
What did Hotel Solutions Partnership achieve for the client?
In 2014, a team of 12 Hotel Solutions experts was engaged to write standard operating procedures for all of the operating departments of the hotels. These covered reservations, front office reception, housekeeping, food & beverage, purchasing, accounting and control procedures, and included special procedures for Hajj and Umrah.
Elaf Hotels Company manages 17 hotels in Makkah, Madinah and Jeddah, Kingdom of Saudi Arabia.
The group prides itself on providing an international standard of services and facilities with Arabian hospitality. However, they did not have a set of written service standards, standard operating procedures and training manuals so they could not offer consistency of guest services.