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Training Plans and Concepts

Dorothy Cusack

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An accomplished and practiced business professional with extensive experience in the UK, Irish, EU and US hospitality markets, Dorothy Cusack has held senior, strategic Marketing and Sales positions with the international Jury’s Doyle Hotel Group (UK, Ireland & USA) as well as with the fast-expanding Jury’s Inns Group (UK, Ireland and CEE), where she worked in the domain of Acquisitions and Portfolio Development with responsibility for individual market development strategy and commercial diligence – UK and CEE.

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Doug Fiedler

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Doug gives clients specific, actionable, results-oriented advice and guidance on how to build sales, profits and guest and employee satisfaction. He has a broad range of experience, spanning from operational to boardroom that he uses to create executable action plans, provide strategic direction and build team alignment.

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Styandard operating procedures

Duncan MacArthur

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Duncan MacArthur consults on all aspects of operational excellence in hotels, resorts and mixed use developments including those with leisure components such as Golf and Spa. Duncan has worked extensively in a leadership capacity within the hospitality and leisure industry. His experience covers project management, general management, property management, sales and marketing, food and beverage management, human resource management, and training and development. He has lived and worked in Africa, the Caribbean, the Middle East, Asia and Europe.

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Etienne La'Brooy

Etienne La’Brooy

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Etienne La’Brooy is a seasoned hospitality professional who has over 30 years’ experience of creation, redevelopment, pre-opening and operational management. He has tremendous knowledge of the Hotel and Travel sector in Australasia and stands ready to guide and assist developers and owners with attaining their financial and corporate goals.

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Standard operating procedures

Larry Bowman

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Larry Bowman is a specialist in the ‘people dimensions’ of the international hospitality business, helping clients to achieve their strategic goals by making effective use of their people as a source of competitive advantage. He leads and participates in assignments that focus on enhancing management and organisation effectiveness, particularly individual and team performance improvement, leadership development, HR strategy and HR processes and training and education. Having lived and worked in eight countries and carried out assignments worldwide, he brings in-depth knowledge of the cross-cultural dimensions to doing business internationally.

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Vic Alcuaz

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Vic Alcuaz has 30 years’ experience in the development of human capital and organisational structures. His consulting services include hotel and resort pre-openings, organisational development, executive and staff recruitment, training development and facilitation, standards and procedures writing, design of performance management systems, and design of staff incentive programs among other human capital disciplines.

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