Europe: +44 (0) 20 70997520
North America: +1 800-723-9051
Asia Pacific: +852 301 84908

Standard Operating Procedures & Operations

Doug Fiedler

Areas of Expertise: , , , ,

Doug gives clients specific, actionable, results-oriented advice and guidance on how to build sales, profits and guest and employee satisfaction. He has a broad range of experience, spanning from operational to boardroom that he uses to create executable action plans, provide strategic direction and build team alignment.

Read more
Styandard operating procedures

Duncan MacArthur

Areas of Expertise: , , , , , , , , ,

Duncan MacArthur consults on all aspects of operational excellence in hotels, resorts and mixed use developments including those with leisure components such as Golf and Spa. Duncan has worked extensively in a leadership capacity within the hospitality and leisure industry. His experience covers project management, general management, property management, sales and marketing, food and beverage management, human resource management, and training and development. He has lived and worked in Africa, the Caribbean, the Middle East, Asia and Europe.

Read more
Etienne La'Brooy

Etienne La’Brooy

Areas of Expertise: , , , , , , , , ,

Etienne La’Brooy is a seasoned hospitality professional who has over 30 years’ experience of creation, redevelopment, pre-opening and operational management. He has tremendous knowledge of the Hotel and Travel sector in Australasia and stands ready to guide and assist developers and owners with attaining their financial and corporate goals.

Read more
Standard operating procedures

Larry Bowman

Areas of Expertise: , , ,

Larry Bowman is a specialist in the ‘people dimensions’ of the international hospitality business, helping clients to achieve their strategic goals by making effective use of their people as a source of competitive advantage. He leads and participates in assignments that focus on enhancing management and organisation effectiveness, particularly individual and team performance improvement, leadership development, HR strategy and HR processes and training and education. Having lived and worked in eight countries and carried out assignments worldwide, he brings in-depth knowledge of the cross-cultural dimensions to doing business internationally.

Read more

Philippe Maricq

Areas of Expertise: , , , , , , , ,

Philippe participates in effective strategic, financial & operational planning while empowering clients to achieve growth. He assists and advises in shaping the strategies of companies facing change management challenges. He reviews and builds reliable business, reporting, financial and internal audit information. He embeds Risk Management, Constructive Internal Auditing and related Internal Control activities.

Read more

Ranjit Gunewardane

Areas of Expertise: , , , , , , , , , ,

Ranjit brings cross border experience and a range of multi-disciplinary skills to play in advising clients on all aspects of Design as related to Architecture, Interior Design, Mechanical & Electrical systems, and Landscape Architecture, for all types of hotels and resorts, new build as well as renovation projects. He has extensive specialist knowledge and experience in establishing hotel pre-opening countdown schedules and providing certification in order to render the process seamless. He is highly experienced in providing guidance for co-ordination between the team completing the project and the Hotel Operational Staff and their training.

Read more

Vic Alcuaz

Areas of Expertise: , , , ,

Vic Alcuaz has 30 years’ experience in the development of human capital and organisational structures. His consulting services include hotel and resort pre-openings, organisational development, executive and staff recruitment, training development and facilitation, standards and procedures writing, design of performance management systems, and design of staff incentive programs among other human capital disciplines.

Read more