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Vic Alcuaz

Asia Pacific

Areas of Expertise: , , , ,


Vic’s hospitality consulting career started in 1993 after pre-opening the first Shangri-La hotel in the Philippines, EDSA Shangri-La Manila, as its human resources director.

He has developed and conducted his own training modules. These programs include leadership training (Engaging Executives); supervisory training (Supervise Now!); train the trainers; team building (Team ++); service excellence (Excellent! It’s All About Attitude!); strategic planning, vision, mission & value statements writing, values formation and several skills development modules (food service, butler service, front office, concierge service and housekeeping).

Vic has consulted for hotels and resorts across the Philippines on a range of issues, from organisational right sizing, conduct, development of human resources , the development of employee cooperative systems, organisation of employee-management councils, to the design of staff recognition programs and communications programs.

In the aspect of executive recruitment, Vic has placed top level professionals, specifically general managers, resident managers, F&B directors, executive chefs, pastry chefs, specialty chefs (Filipino, Japanese, Korean, Thai, French, Italian, Western), rooms directors, sales & marketing directors, financial controllers, human resources directors, front office managers, chief engineers and executive housekeepers. Overseas, he staffed the Shangri-la’s Barr-Al Jissah Resort & Spa in Muscat, Oman with over 300 Filipino hotel professionals for its opening in 2005. He also staffed the Dusit Thani Dubai, the Moevenpick Kuwait and the W Qatar.

Vic is an adviser for the Center for Culinary Arts Manila (CCA) and the Asian School of Hospitality Arts (ASHA). He is a columnist for the leading industry trade magazine F&B World as well as for Cruising, Going Places Magazine. Vic’s first book, ‘Hospitality Superstars’, was launched in July 2014. His second, ‘History of International Hotel Chains in the Philippine’ will be published in June 2015.

Earlier in his career, Vic worked for Philippine Airlines. He is a past president of the Association of Human Resources Managers in the Hospitality Industry.


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